Privacy Policy Wijnclubamsterdam.nl

 

About our privacy policy

At Wijnclubamsterdam.nl, we care deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never share your data with third parties for commercial purposes.

This privacy policy applies to the use of the website and the services made available on Wijnclubamsterdam.nl. The effective date of these terms is 22/01/2025; upon the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you have provided to us.

If you have questions about our privacy policy, you can contact our privacy contact person; you will find the contact details at the end of our privacy policy.

Regarding data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use, and who has access to the data.

Webshop software

Our webshop is developed using WooCommerce software. Personal data that you provide to us for the purpose of our services is not shared with this party. WooCommerce does use cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored.

Webhosting

We have chosen Ambitic in the Netherlands for our web hosting. Personal data that you make available to us for the purpose of our services is shared with this party. Ambitic has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we have concluded with them, Ambitic is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss. 

Email and mailing lists

Our website uses Mailblue, a Dutch company that handles the sending of newsletters. At the bottom of every automatically sent email newsletter, you will see the ‘unsubscribe’ link. If you click on this, you will no longer receive email newsletters from us. Mailblue may use cookies and other internet technologies to track whether emails are opened and read. Wijnclubamsterdam.nl reserves the right to use your data to further improve its services.

All confirmation emails you receive for orders on our website and web forms are sent via our own servers in the Netherlands. Your personal data is stored securely by us.

We use our own mail server for our regular business email traffic. We have taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. We treat all our email traffic confidentially and third parties have .

  

Payment service provider

To process (part of) the payments in our webshop, we use the Mollie platform. Mollie processes your name, address, and place of residence details, as well as your payment details, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All safeguards mentioned above regarding the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie does not retain your data longer than permitted by statutory retention periods.

  

Customer reviews

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide clarification on your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the services; we have given WebwinkelKeur permission to do so. All safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

   

Shipping and logistics

When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL to carry out deliveries. To do so, it is necessary for us to share your name, address, and city/town details with PostNL. PostNL uses this data solely for the purpose of fulfilling the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

  

Invoicing and bookkeeping

We use the services of Informer to maintain our administration and accounting. We share your name, address, and place of residence details, as well as details regarding your order, in our account on this platform. This data is used solely for the administration of sales invoices. Your personal data is transmitted and stored securely. Informer is bound by confidentiality and will treat your data confidentially.

 

Purpose of data processing

We use your data exclusively for the purpose of providing our services. If you share data with us and we use this data to contact you at a later time—other than at your request—we will ask for your explicit permission to do so. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality pursuant to the agreement between them and us, or by an oath or legal obligation.

Automatically collected data

Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations

In certain cases, Wijnclubamsterdam.nl may be required by law to share your data in connection with tax or criminal investigations by government authorities. In such a case, we are compelled to share your data, but we will resist this within the limits of the law.

Retention periods

We retain your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also interpret this as a request to be forgotten. This also means that we will not retain your data for longer than two years from the last contact moment or transaction, unless there is a legal justification for doing so. Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for the duration of the applicable period. However, employees will no longer have access to your client profile and documents that we have created in connection with your order.

Your rights

Pursuant to applicable Dutch and European legislation, you, as a data subject, have certain rights regarding the personal data processed by or on our behalf. We explain below what these rights are and how you can exercise them. In principle, to prevent misuse, we only send transcripts and copies of your data to the email address already known to us. Should you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We maintain a record of processed requests; in the case of a request to be forgotten, we record anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to lodge a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to view the data that we process (or have processed) and that relates to your person or is traceable to you. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, along with an overview of the processors holding this data, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process (or have processed) and that relates to your person or is traceable to you, amended. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data has been amended.

Recht op beperking van de verwerking

U heeft altijd het recht om de gegevens die wij (laten) verwerken die betrekking hebben op uw persoon of daartoe herleidbaar zijn, te beperken. U kunt een verzoek met die strekking doen aan onze contactpersoon voor privacyzaken. U ontvangt dan binnen 30 dagen een reactie op uw verzoek. Als uw verzoek wordt ingewilligd sturen wij u op het bij ons bekende e-mailadres een bevestiging dat de gegevens tot u de beperking opheft niet langer worden verwerkt.

Right to portability

You always have the right to have the data that we process (or have processed) and that relates to your person or is traceable to you, processed by another party. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send copies of all data concerning you that we have processed, or that have been processed on our behalf by other processors or third parties, to the email address known to us. In all likelihood, we will no longer be able to continue providing the service in such a case, as the secure linking of data files can no longer be guaranteed.

Right of objection and other rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of Wijnclubamsterdam.nl. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or duplicates of the data that we process (or have processed) available to you and subsequently permanently cease processing. Furthermore, you have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

 

Cookies        Google Analytics

Through our website, cookies are placed by the American company Google as part of the “Analytics” service. We use this service to track and obtain reports on how visitors use the website. This processor may be required to provide access to this data pursuant to applicable laws and regulations. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and thereby track your movements on the internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.

 

WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide clarification on your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the services; we have given WebwinkelKeur permission to do so. All safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

 

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.

Contactgegevens Wijnclubamsterdam.nl

Lauriergracht 54 bg 1016 RL AMSTERDAM Nederland T (020) 244-2284 E [email protected]

Contact person for privacy matters

Doede Jaarsma